Refund & Cancellation Policy

1. Cancelling

You can cancel your subscription at any time from Settings → Billing, which opens the secure billing portal. Cancellation stops future charges. Your plan stays active until the end of the period you have already paid for, and your data remains available during that time.

2. Refund window

New subscriptions are covered by a 14-day refund window. If Repuvexa is not right for your business, email support@repuvexa.com within 14 days of your first payment and we will refund that payment in full.

3. Renewals

Monthly renewals are generally non-refundable once charged, but if you cancel within 3 days of a renewal and have not used AI generations in that period, we will refund it on request. Annual plans that are cancelled mid-term may be refunded on a pro-rata basis for the unused full months, at our discretion.

4. Upgrades and downgrades

Upgrades apply immediately and are prorated against your current period. Downgrades apply at the next renewal; we do not refund the difference for the remainder of the current period.

5. Exceptions

We may decline a refund where an account has breached the Terms of Service, has abused the refund policy across repeat subscriptions, or has consumed a substantial share of its plan's AI generation allowance.

6. Service issues

If a fault on our side prevents you from using a feature you paid for, contact support. We will fix it or issue a credit or refund covering the affected period.

7. How refunds are paid

Approved refunds are returned to the original payment method through our payment processor, usually within 5–10 business days depending on your bank.

8. Contact

Refund requests and billing questions: support@repuvexa.com.